Welcome to Birch3PL
We are a 3PL (third-party logistics) company based in Matraville, Sydney. We specialise in providing premium 3PL warehousing and logistics services for B2C and B2B online retailers.
Founded by online stores owners, for online store owners, our team is comprised of experienced professionals across the digital and logistics industries, who are passionate about helping fellow eCommerce entrepreneurs succeed.
As eCommerce merchants, we understand first hand the importance of providing reliable and efficient services. Brand reputation is paramount for any online business success. Today’s customers expect to receive their goods quickly and accurately. At Birch3PL we get it, and we always strive to exceed our customers’ expectations.
We know that selecting a Logistics partner is an important business decision, so we are here to help and ensure that we are the right fit for you. If you have any questions or would like to learn more about our services, please don’t hesitate to contact us. We look forward to hearing from you!
Welcome to Birch3PL
Our Story
Founded in 2021, we started as an online store specialising in outdoor apparel. Like many eCommerce businesses, we initially managed our own order fulfilment, learning the ropes of inventory, packing, and shipping.
However, after experiencing rapid growth, we made the decision to outsource our fulfilment to a large 3PL provider in Sydney west.
Unfortunately, the experience was far from what we had hoped for. We encountered numerous issues, including non-transparent pricing, fulfilment errors, inventory losses, and poor customer service. These problems led to a negative customer experience, poor reviews, and unexpected costs that hurt our business.
Determined to learn from this, we parted ways and recommenced looking after our own fulfilment process. This change transformed our business and opened our eyes to what a 3PL partnership should really look like.
Armed with these hard-earned lessons, we’re now excited to open our own brand new 3PL warehouse in Matraville.
Our goal is to provide fellow eCommerce businesses with the transparent, reliable, and efficient fulfilment services we wished we’d had from the start.
We’re here to help other brands avoid the pitfalls we encountered and streamline their fulfilment processes so they can grow and prosper.
Our Experience
We pack and ship thousands of orders each year—accurately and on time, every time.
+10,000 orders shipped
5-star customer satisfaction
99% of Orders shipped the same day
99.5% Order Accuracy
Our Unique Proposition
Premium
As a boutique 3PL provider, our smaller size compared to traditional large providers allows us to dedicate more time and attention to your orders, ensuring a personalised experience. We focus on order accuracy, packaging presentation, personalised details and speedy shipping.
Competitive & Transparent Pricing
We offer a competitive and transparent pricing structure tailored for growing online businesses, with no hidden costs or surprises. Benefit from our purchasing power to access lower AU Post rates and packaging materials, helping you save on shipping costs.
Smaller Scale
Operating a smaller 3PL warehouse enables us to be more agile and responsive to your needs. This allows for tailored solutions, quicker decision-making, and the flexibility to adapt to your specific requirements. Smaller spaces also enhance inventory management efficiencies by allowing us to locate your stock faster, minimising the risk of inventory loss..
No-frills
Experience 3PL logistics made easy. Our pricing is clear and straightforward, with no complex contract structures or minimum order commitments—simply pay for what you use. We provide easy-to-understand weekly reporting to help you track your usage effectively.
Strategic Location
Our warehouse is located near key logistics hubs, including Port Botany, the airport, and Sydney CBD. This proximity delivers transportation cost savings and convenient access to your stock.
Approachable
We work in partnership with you, offering a responsive and efficient dedicated account management team. From day-to-day inquiries to special projects, we are here to support you every step of the way.
Let us take care of your orders
Leave us your contact details and business info and we will get back to you soon.
We’d love to hear from you!
